As we review dental offices’ end-of-the year key performance indicators – KPI’s – one area of untapped potential we see is case acceptance.
We find that there are hundreds of patients who did not accept treatment in 2015.
What will happen to that decay that started out as something small? Will they feel motivated to accept treatment if and when they do return to your office in 2016?
What can you do now to give your hygiene patients what they deserve?
Most of us who have a career in dentistry are in this business to help people.
If you are in the business of helping people and yet you don’t want to “Sell” dentistry, then let’s change that word “Sell” into “SERVE.”
I looked up the definition of SERVE and here is one sentence that will describe this word:
“A person in the service of another.”
I imagine that if you are reading this that you are an excellent clinician. And I want to encourage you to be eager to serve your patients with the very best you have to offer.
Have you checked your end-of-year case acceptance numbers?
You should have close to an 80% case acceptance rate and the majority of your treatment plans should originate from the hygienist having a discussion with the patient, showing them (together) what they see in their mouth.
Yes, that is correct! Both the hygienist and the patient should be looking together and they come up with the perfect plan. Doctor comes in at the appropriate time to complete the hygiene exam and doctor is all set up to agree with what the hygienist and patient have already discussed.
If you have a system like this in place, life will be much easier for everyone and your patients will get the dentistry they deserve!
Do you wish your hygienist would support the treatment planning process more?
Last week I asked thousands of doctors, “What is one thing you wish your hygienist would do more of?”
The answer was: “Help enroll patients into treatment.”
This is why I write about this today and if you want to make this change for your hygienist(s) to enroll more patients then check out Hygiene Empowerment.
Doctors who enroll in Hygiene Empowerment have huge returns from what their hygienist creates in treatment plans, perio therapy and so much more!
Between December 26, 2015 and January 1, 2016, I will host a webinar that you can listen to at your leisure. Be sure to check back so you can get all the information.
Enroll in the Hygiene Empowerment Series at no cost and you will be one of the first to receive the webinar info. CLICK HERE TO GET THE TRAINING NOW
ABOUT DEBBIE SEIDEL-BITTKE, RDH, BS
In 1984 Debbie graduated from the University of Southern California with a bachelor’s degree in dental hygiene.
She is also a former clinical assistant from the University of Southern California and co-taught the senior dental students Practice Management course until the school went to a PBL learning format.
In 2000, she founded Dental Practice Solutions and works with dental practices world-wide to:
- create profitable and sustainable dental hygiene departments
- known for reactivating and retaining patients for dental practices world-wide
- organically grow new patient numbers
Dental Practice Solutions creates:
- sustainable dental hygiene departments throughout the world
- a “team-driven” practice, where the employees feel like leaders vs. employees
All of this means that the doctor can come to the office to do their job as a Dentist and not worry about managing people!
Be sure you check out our Hygiene Empowerment Program.